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Case Study · Millers Restoration

How Millers Restoration processes 2,200+ items a month on software TetraCore built alongside its crew.

ItemStage wasn't designed in a product meeting — TetraCore built it in cooperation with Millers Restoration, inside a working contents operation that had outgrown its tools. These are that facility's actual production numbers, February 1 through July 9, 2026.

10,059

Items processed Feb 1 – July 9, 2026 (10,054 completed — 5 open)

12 min

Median from item creation through all four stages, month after month

118,000+

Photos captured — averaging 10 per item at the In-Chamber stage

99.7%

Green-tagged (restorable); 27 of 10,054 items red-flagged

The operation

Millers Restoration runs a high-volume contents division — pack-outs, cleaning, chamber processing, inspection, storage, and pack-back across warehouse sections and trailers. It is also where ItemStage comes from: TetraCore built the product on this floor, in cooperation with the team running it, because the tools the operation was paying for weren't built for throughput.

The challenge

The operation was processing more contents than peer facilities — and paying for two established incumbent platforms to manage it. Both tools were originally built for paperwork-first workflows, and the floor team was burning hours on data entry, photo organization, and audit assembly.

Why legacy tools were too slow

The incumbents were desktop-first, kludgy on phones, and required excessive clicks per item. Photos lived in camera rolls and shared folders, disconnected from item records. Required process checks were optional in practice — quietly skipped under throughput pressure. Audit packages took hours to assemble per claim.

The ItemStage workflow

The facility now runs entirely on ItemStage: barcode intake with on-site label printing, configurable multi-stage workflows tuned to its floor, gated photo evidence and required checks at each stage, green/red-tag dispositions, team and location attribution, and one-click chain-of-custody export. The same team, processing the same items, on a system built around how they actually work.

The numbers, month by month

Volume since go-live, from ItemStage's own production database. Full months (March–June) average roughly 2,245 items/month, peaking at 2,534 in May. Completion is effectively total: of 10,059 items taken in, 10,054 have finished all four stages.

Month Items in Completed
Feb 2026 725 725
Mar 2026 2,487 2,487
Apr 2026 2,035 2,035
May 2026 2,534 2,532
Jun 2026 1,925 1,924
Jul 2026 (first 9 days) 353 351
Total 10,059 10,054

Production data as of July 9, 2026. July shows nine days of a normal-volume summer month.

Speed: a 12-minute median, sustained

The median item completes all four stages — intake, chamber, inspection, completion — in 12 minutes, and that figure has held steady every full month since launch. The required five-question process audit finishes in a 9–12 minute median, answered in a single wizard session. (Averages run higher — a handful of items sit for days or weeks awaiting final sign-off, which is exactly why we quote medians and say so.)

Photo discipline is where stage gating shows: 99% of items get photographed at the In-Chamber stage, averaging 10 photos each — over 118,000 images total, every one linked to its item, stage, handler, and timestamp. At current volume the facility adds roughly 20,000 new photos a month without anyone managing a camera roll.

What changed for the team

Floor staff stopped fighting the tool. Managers gained real-time throughput visibility across bays and shifts. Adjusters started getting clean, complete proof packages without back-and-forth — audit packages export in minutes, not hours of assembly. And the operation pays a fraction of its previous two-platform tooling cost.

Fair questions

Is Millers Restoration a real ItemStage customer?

It's more than that — TetraCore built ItemStage in cooperation with Millers Restoration, inside its contents operation. The stage gates, checklists, dispositions, and exports exist because the crew running real pack-outs needed them. The facility runs its daily contents workflow on ItemStage, and the numbers on this page are its actual production data.

How many items does the facility process on ItemStage?

10,059 items from February 1 through July 9, 2026 — an average of roughly 2,245 per month across full months, peaking at 2,534 in May. 10,054 of those items reached final completion; only 5 remained open as of July 9, 2026.

How fast do items move through the workflow?

The median time from item creation to completion of all four stages is a consistent 12 minutes — items flow through intake, chamber, inspection, and completion in a single working session. The required 5-question process audit completes in a 9–12 minute median. Averages run higher because a handful of items sit for days or weeks before final sign-off, which is why we quote medians.

What did Millers Restoration use before ItemStage?

Two established incumbent contents platforms, run side by side — both desktop-first tools built for claim paperwork rather than floor throughput. ItemStage replaced both.

See the same workflow on your operation.

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