What counts as a facility?
One physical operation — a warehouse, processing plant, or shop — regardless of how many bays, trailers, or storage sections it runs. The Facility plan covers unlimited bays within one site; Multi-site covers operations running several locations.
Are users really unlimited?
Yes. Every plan is priced per facility, not per seat. Your whole floor crew, office staff, and managers use ItemStage at one price. There are no per-user fees on any tier.
What does the 30-day pilot cost and include?
The pilot is simply your first month on a paid plan — $299/mo (Operator) or $699/mo (Facility) per facility, billed at signup, cancel anytime. There is no separate pilot fee and no free trial. Self-serve signup gets you a standard workflow in minutes; if you'd like us to configure your stages and train your crew as part of onboarding, book a demo and we'll set it up with you.
Can we export our data if we leave?
Yes. Items, photos, checklist answers, and history export via CSV and complete image archives at any time. Data portability is part of the product — chain-of-custody evidence you can't take with you isn't evidence.
How does ItemStage pricing compare to Encircle or Assured PackOut?
Encircle publishes no pricing on its own site; Capterra lists $270–650/month flat (as published, July 2026). Assured PackOut runs $35 per user per month — about $700/month for a 20-person crew before add-ons. ItemStage is $299–699 per facility with unlimited users, published right here.
What are the Compliance tiers for ITAD facilities?
R2v3-certified ITAD facilities buy audit defensibility, not just productivity, so they have their own tiers: Compliance Facility at $1,499/month per certified facility (R2v3 compliance mode — append-only sanitization records, enforced sanitization gating, automated independent sampling, erasure-certificate import, downstream-vendor controls) and Compliance Facility Plus at $2,499/month, a limited design-partner tier. Both are sales-led rather than self-serve — start with a conversation.